Payment Method

We offer a variety of trusted payment methods to ensure a smooth and reliable purchasing process.

1.1 Credit & Debit Cards

We accept major card networks, including:

Visa
MasterCard
American Express
Discover
JCB
Diners Club

All card payments are encrypted and processed through PCI-DSS–compliant payment gateways.

1.2 Digital Wallets

For faster and more convenient checkout, we support:

Apple Pay
Google Pay
Shop Pay
PayPal

1.3 Buy Now, Pay Later (BNPL)

Where available, customers may choose installment-based payment options such as:

Shop Pay Installments
Klarna
Afterpay / Clearpay

Approval and payment terms are determined by the respective BNPL provider.

1.4 Prepaid Cards & Gift Cards

Online-enabled prepaid credit cards are accepted
Only Brightsable-issued gift cards may be redeemed on our website

1.5 Payment Methods Not Accepted

We do not accept the following payment types:

Cash on Delivery (COD)
Checks or money orders
Direct bank transfers (unless explicitly listed at checkout)
Cryptocurrency payments
Gift cards issued by third-party retailers

2. Transaction Currency

All purchases are processed in U.S. Dollars (USD).
If a non-USD card is used, your bank may apply currency conversion or international transaction fees.

3. Payment Authorization & Verification

To protect our customers and prevent unauthorized activity, all orders may be subject to verification, including:

Verification Type	Description
Authorization Hold	Temporary bank hold during payment authorization
AVS Check	Billing address must match card issuer records
Security Screening	Automated fraud detection checks
Identity Verification	Additional documentation may be requested

Orders that cannot be verified may be delayed or canceled.

4. When Payment Is Collected

Payment is charged immediately at the time of checkout.
A payment confirmation email is sent once the transaction is successfully processed.

Orders cannot be shipped without verified payment.

5. Failed or Declined Transactions

Payments may be declined for reasons including:

Insufficient available funds
Incorrect card information
Expired card
Bank or issuer security restrictions
International transaction limitations

If a transaction is declined, you may:

Re-enter your payment details
Select a different payment method
Contact your bank for assistance

Orders are not reserved until payment is successfully completed.

6. Security & Fraud Protection

Brightsable uses industry-standard security measures, including:

SSL (Secure Socket Layer) encryption
PCI-DSS–certified payment processors
Tokenized payment data (full card numbers are never stored)
Automated and manual fraud monitoring

7. Taxes & Additional Fees

Applicable taxes are calculated at checkout based on your shipping address.

Your financial institution may charge additional fees, such as:

International transaction fees
Currency conversion fees
Processing fees

Brightsable does not apply hidden or undisclosed charges.

8. Refunds for Returned Orders

Refunds are processed according to our Return Policy and are issued only to the original payment method used for the purchase.

Refund Stage	Timeline
Item received	1–2 business days
Inspection	1–2 business days
Refund initiated	Same day after inspection
Bank processing	1–2 business days

Total processing time: up to 5 business days.

If a refund does not appear after 7 business days, please contact your bank or email support@brightsable.com.
If the original card has expired, your bank will redirect the refund to your updated account.