Privacy & Security Policy

We collect certain information to operate our website effectively, process orders, provide customer support, and maintain a secure shopping environment.

1.1 Information You Provide Directly

You may choose to provide personal data when interacting with our website, including:

  • Personal Details: Full name, billing and shipping address, phone number, email address

  • Payment Details: Card and billing information (processed securely; full card numbers are never stored)

  • Account Details: Login credentials, saved addresses, order history

  • Communication Content: Messages sent to customer support, survey responses, feedback, and product reviews

1.2 Information Collected Automatically

When you browse our website, certain data may be collected automatically, such as:

  • IP address, browser type and version, time zone, and device information

  • Pages visited, session duration, click activity, and referral sources

  • Cookies, tracking pixels, and session-related identifiers

1.3 Information from Third-Party Sources

We may receive limited information from trusted third parties, including:

  • Payment processors (payment validation and fraud screening)

  • Shipping providers (delivery updates and tracking confirmation)

  • Marketing and analytics partners

No sensitive financial information is shared beyond what is required to complete transactions.

2. How We Use Your Information

Your data is used solely to operate our business and improve your experience. We do not sell personal information.

2.1 Order Processing & Fulfillment

Information is used to process payments, confirm orders, ship products, manage returns, and provide tracking updates.

2.2 Customer Support

Contact details allow us to respond to inquiries, resolve issues, and provide order-related assistance.

2.3 Website Optimization

Analytics data helps us improve site functionality, loading speed, navigation, and overall performance.

2.4 Marketing & Communications

With your consent, we may send communications such as:

  • Promotional offers

  • Product updates

  • Abandoned cart reminders

You may unsubscribe from marketing messages at any time.

2.5 Security & Fraud Prevention

Device and behavioral data may be used to detect suspicious activity, prevent fraud, and protect user accounts.

3. Cookies & Tracking Technologies

Brightsable uses cookies and similar tools to enhance website performance and personalize the shopping experience.

3.1 Cookie Categories

  • Essential Cookies: Required for checkout, login, and security

  • Performance Cookies: Used for analytics and performance monitoring

  • Functional Cookies: Remember user preferences

  • Marketing Cookies: Support advertising and product recommendations

3.2 Cookie Management

You may disable cookies through your browser settings. However, certain features—such as checkout—may not function properly without them.

4. Information Sharing

We do not sell or trade personal data. Information is shared only with trusted service providers when necessary:

Provider Type Purpose
Payment Processors Secure payment authorization
Shipping Carriers Order delivery and tracking
Email Services Order confirmations and notifications
Fraud Prevention Tools Detection of unauthorized activity

Information may also be disclosed if required by law or legal process.

5. Data Storage & Security

We implement reasonable technical and organizational safeguards, including:

  • SSL encryption

  • Firewall-protected servers

  • Tokenized payment processing

  • Regular system and vulnerability monitoring

These measures are designed to protect your data from unauthorized access or misuse.

6. Your Privacy Rights

You have the right to request:

  • Access to your personal data

  • Corrections to inaccurate information

  • Account deletion

  • Marketing opt-out

  • A copy of your stored data

Requests can be submitted to support@brightsable.com.
Typical response time: 24–48 hours.

7. Children’s Privacy

Brightsable does not knowingly collect personal information from children under the age of 13. Any such data discovered will be promptly removed.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content, practices, or privacy policies of those third-party sites.

9. International Access

Brightsable ships exclusively within the United States. Users accessing the site from other regions acknowledge and consent to U.S.-based data processing.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website indicates acceptance of the updated policy.

11. Contact Information

Brightsable Customer Support
Email: support@brightsable.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Response Time: 24–48 hours

Business Entity: Brightsable
Store Name: Brightsable
Address: 5532 Boucher Cir, Medina, OH 44256, United States
Phone: [phone]
Owner: Amir Souryal